2021-2022 Graduate Catalog

ISOM 655 Quality Management

A study of systems for managing, controlling, and assuring the quality of goods and services using statistical techniques to solve problems and achieve continuous improvement in planning and operations. Special emphasis on total quality management, Six-Sigma, ISO 9000, and Malcolm Baldrige. Prerequisite: Full admission to a graduate program of the university. Open only to Miller College of Business students or by permission of the department chairperson.